1. Information We Collect
We collect the following information:
- IP Address: We collect your IP address for quota management (free queries are limited to 5 per IP every 4 hours) and fraud prevention.
- Payment Token: We store payment tokens in your browser's localStorage to manage access to paid features.
- Job Descriptions and Policy Queries: We store the job descriptions and immigration policy questions you submit to FindMyNOC for query processing and service improvement.
- Query Logs: We log your queries, including job descriptions, policy questions, and AI-generated responses, for service improvement and compliance purposes.
- Payment Information: Payment processing is handled by secure third-party payment processors. We do not store your credit card information or payment account details.
2. How We Use Your Information
We use the collected information to:
- Provide and improve the FindMyNOC service, including NOC code matching and immigration policy Q&A
- Manage access quotas and prevent abuse
- Process payments and manage subscriptions
- Analyze usage patterns to improve our AI models
- Comply with legal obligations
3. Data Storage
We store your IP address, job description data, policy query content, and subscription account email on secure servers. Query logs are retained for service improvement and compliance purposes. Payment tokens are stored locally in your browser's localStorage and are not transmitted to our servers except for verification purposes. We do not store sensitive government ID information such as passport numbers or social insurance numbers.
Important: Please do not include sensitive personally identifiable information in your job descriptions or immigration questions. We are not responsible for any sensitive data you may inadvertently submit.
4. Third-Party Services
We utilize various third-party service providers to deliver and enhance our Service. These services may process your data in accordance with their own privacy policies and terms of service. The types of third-party services we use include:
- Security and Bot Protection Services: We use security services to protect our platform from abuse and ensure a safe user experience.
- Payment Processing Services: We work with established payment processors to securely handle transactions. These services process payment information according to their own privacy policies.
- AI and Machine Learning Services: We utilize third-party AI services for text processing, vectorization, NOC code matching, and immigration policy query functionality.
- Database and Storage Services: We use cloud-based database and storage services to securely store and manage data.
These third-party services may have access to certain data necessary to provide their services. We recommend reviewing the privacy policies of these service providers to understand how they handle your data. We are not responsible for the privacy practices of third-party services.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as necessary to provide the Service and comply with legal obligations. Query logs may be retained indefinitely for service improvement purposes. Payment information is retained as required by law and for accounting purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking
We use IP address tracking for access management (free queries are limited to 5 per IP every 4 hours). Payment tokens are stored in your browser's localStorage to maintain your paid access status. We do not use tracking cookies for advertising purposes or share your data with advertising networks.
9. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your data to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].